Job Description
Are you fluent in German?
Are you looking for a great opportunity to join a multinational organisation?
This is an exciting new role for you!
Our client is an Independent arm of a global franchised business, and they are looking for a German and English fluent speaker to support and help on all franchise owners purchasing, distribution and supply chain issues.
Your common-sense approach coupled with a natural ability to resolve any issues successfully and with the best intentions are a must.
You will provide excellent customer service to support Franchisees, internal teams, and customers. This role would suit someone who has previous experience within a customer service focused role that has a willingness to take ownership for individual work activity and support the wider team. The successful candidate will need to be a natural organiser with strong written and verbal communication skills.
You will be accountable for:
• Providing technical support to European and UK businesses, Field Consultants, retail staff via phone or email as first point of contact, escalating complex technical/digital issues to senior team members as in when required.
• Escalating hardware related issues to vendors and Point Of Sale software issues
• Maintaining accurate and complete record of all cases/incidents reported in our call l...