Customer Service Coordinator
Sittingbourne, Kent
Monday to Friday, 37.5 hours per week
Are you a customer service driven professional with a can-do attitude and seeking your next exciting opportunity?
If so, we have an incredible opportunity for you!
Pearson Whiffin are delighted to be representing a sought-after employer in the Sittingbourne area in their search for a Customer Service Coordinator.
This varied and rewarding role will include coordinating and monitoring the progression of customer orders through the system, ensuring accuracy at all times, while providing administrative support to account managers and project managers where required.
In this role, your main responsibilities will involve:
1. Monitoring the progress of orders, identifying and resolving any issues or potential challenges
2. Acting as the daily point of contact for clients, handling enquiries in a professional and timely manner
3. Processing sales quotes, orders and purchase orders, export invoices and freight documentation
4. Sharing order requirements with internal teams to ensure everything is completed on schedule
5. Organising deliveries and liaising with customers, suppliers and warehouses regarding logistics
6. Keeping customer price lists up to date and ensuring systems are maintained accurately
7. Attending client meetings as needed
8. Producing reports including weekly updates and monthly KPIs
9. Assisting project management, product development, sales and marketing teams when required
10. Handling incoming telephone calls and providing general administrative support
The ideal candidate will have:
11. Strong organisational and time management skills
12. Excellent communication skills, both written and verbal
13. Proficiency in Microsoft Office especially Excel, with knowledge of project management software advantageous
14. Attention to detail with the ability to work accurately under pressure
15. The ability to work collaboratively within a team and build strong relationships
16. A proactive and self-motivated approach, with the willingness to travel if required
Why work for this business:
17. Sought after employer
18. Focus on personal development for their team, offering opportunities for progression
19. Fast paced environment
20. Flexitime and hybrid working
21. 25 days’ annual leave + BH
22. In-house gym for your personal use
23. Competitive salary
24. Further great benefits to include private medical insurance
This role is being handled by Anna Sikora, Recruitment Consultant of Business Support Division for Pearson Whiffin Recruitment.