Salary: £60,000 - 90,000 per year Requirements: Proven experience architecting ITSM platforms (Helix preferred, ServiceNow or similar acceptable) Deep understanding of CMDB design, data modelling, discovery, reconciliation, and multi-source CI ingestion Familiarity with tools and estate patterns such as Helix, Dynatrace, SCCM/Intune, and network monitoring tools Experience with enterprise integration mechanisms (APIs, ETL, middleware, event pipelines) Strong grounding in ITIL v4, operational process design, and Service Management maturity uplift Experience designing support models (L1-L3), workflow integrations, and operational handoffs Skilled in creating transitional architectures, roadmaps, principles, blueprints, and governance Exceptional communication, cross-team collaboration, and senior stakeholder influencing Ability to simplify complexity into practical architectural decisions under time pressure Comfortable working in rapid response, ambiguous, and high-stakes transformation environments Responsibilities: Define and own the end-to-end CMDB architecture, including discovery, integrations, reconciliation, data mastering, lineage, and service models Evaluate and recommend approaches for CMDB requirements for services delivered through PaaS, SaaS, and outsourced services Review and redesign integration patterns involving Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other asset pipelines Ensure designs comply with ITSM practices (Incident, Change, Problem, Request) and support operational processes Align CMDB data structures to our clients Metamodel, EA standards, and post-cyber incident requirements Prepare Design Authority submissions for holistic architectural assessment Drive fast-cycle architectural decision-making, ensuring traceability to principles, standards, and risk management Support the mapping of the CMDB against the Business Capability Model, identifying gaps and documenting assumptions Define target architectures, transitional states, and roadmaps for service management capabilities, adopting best practice technology frameworks Lead workshops with cross-functional teams to drive alignment on asset onboarding and service relationship modelling Translate architecture designs into actionable guidance for engineering teams and suppliers Support troubleshooting, gap analysis, and mitigation activities impacting CMDB launch targets Ensure integration patterns support resiliency, failover, and end-to-end reconciliation Technologies: Architect CMDB Dynatrace ETL Support ITIL ITSM Network PaaS ServiceNow Cloud Security More: We are a retail client based in Salford on an exciting journey to accelerate the delivery of a new Configuration Management Database (CMDB) built on BMC Helix. We offer a flexible working environment with 3 days in the office and 2 days working remotely. We are seeking an experienced Service Management Enterprise Architect to join our team on a 3-month contract. You will play a crucial role in stabilizing our CMDB design and aligning it with governance, while driving architectural decisions in a collaborative setting. last updated 5 week of 2026