Senior Franchise Training Coach (South Region)
Head Office - Wonderfield Group
Contract: Full Time
Salary: £42,000 - £44,000
Contracted Hours: 40
Join the Wonderfield Group! Recently acquired by Zensho Holdings, a leading food service company in Japan, we are on a mission to become the world's largest food company. With a market cap of $5.5 billion, our goal is to eradicate hunger and poverty globally. We operate restaurants, factories, and thousands of sushi kiosks, and have successfully launched our cut fruit business, Snowfruit. Together with our other brands, we achieve annual sales of $2.5 billion and an EBITDA exceeding $140 million, all while pursuing ambitious growth.
Are you ready to make an impact? We are seeking a seasoned and strategic Senior Franchisee Training Coach to lead and enhance our training and development initiatives across our vibrant sushi franchise network. This role is crucial in ensuring our franchise partners and PAC teams are equipped to deliver exceptional food, flawless operations, and an outstanding customer experience.
Your Key Responsibilities:
* Develop and deliver world-class training programs for our franchise network and corporate PAC kiosks.
* Lead the onboarding of new franchise partners and PAC teams, focusing on sushi operations, food safety, team leadership, and customer experience.
* Ensure operational readiness by upholding our food, service, and compliance standards across all teams.
* Collaborate with the Learning & Development team to create and refine training materials that align with our brand goals.
* Support new openings and relaunches, providing hands-on coaching during critical trading periods.
* Mentor Franchisee Training Coaches and assist PAC kiosk managers in their development.
* Focus on food safety and quality, ensuring all products meet brand specifications and hygiene standards.
* Identify skill gaps and underperformance, designing targeted refreshers to enhance capability and confidence.
* Collaborate with Operations, Food, and Marketing to ensure training aligns with business priorities and innovations.
* Track training outcomes and share insights to continuously elevate our standards.
What We Offer:
* A fantastic hybrid working environment that promotes work-life balance.
* Opportunities for professional growth and development within a dynamic team.
* A chance to be part of a mission-driven organization focused on making a difference.
* Competitive salary and benefits package.
Ready to shape the future of our franchise network? If you’re passionate about training, development, and making a real impact, we want to hear from you!