Head Receptionist – Boutique Hotel | New Forest
We’re looking for a warm, professional, and highly organized Head Receptionist to lead our front desk team of four in the beautiful New Forest.
As the first point of contact for our guests, you’ll set the tone for their entire experience. You’ll also play a key leadership role—working closely with the Head Housekeeper, driving front office processes, and ensuring smooth operations.
What you’ll do:
* Lead and motivate a team of receptionists
* Manage the rota to meet business needs
* Oversee daily front desk operations
* Collaborate with housekeeping and other departments
* Maintain high standards of customer care and attention to detail
* Handle guest feedback professionally and thoughtfully
What we’re looking for:
* A process-driven mindset with exceptional organizational skills
* Natural communicator who thrives in a team environment
* High attention to detail with a calm, proactive approach
* Experience with Rezlynx and ResDiary is a plus but not essential
The details:
* 40 hours per week over 5 days
* Includes some sleepover shifts
* 28 days holiday plus a duvet day on your birthday
* Service charge included
* The rota is flexible and managed by you, balancing your needs with business requirements
If you’re ready to advance your hospitality career, we’d love to hear from you!
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