French Customer Services - Lincoln - £27,000 per annum + benefits, on site Mon-Fri
We have an exciting new Customer Services role requiring C1 fluency in French both spoken and wirtten. Initially the role will be a 6 month FTC (fixed term contract) with a view to be extended.
Reporting to the Customer Services Manager, you will be working as part of the international team for a successful expanding manufacturing company.
Key skills required:
1. Handling incoming telephone calls, resolving queries where possible or directing them to the appropriate team member to ensure prompt allocation and follow-up.
2. Managing incoming emails, enquiries, and related administrative tasks.
3. Collaborating closely with Regional Account Managers to process specific tasks, quotations, and orders.
4. Carrying out proactive activities by upselling and cross-selling, and conducting follow-ups.
Reporting & Accountability
5. Accurately maintaining and updating the CRM system, including product variants, pricing, customer and contact details, invoice information, repair reports, and rental machine records.
6. Supporting Regional Managers in delivering responsive, professional, and high-quality customer service.
7. Preparing and processing customer quotations and orders with accuracy and efficiency.
8. Investigating and resolving invoicing queries.
9. Preparing and formatting reports and proposals.
10. Coordinating with transport companies to arrange collections and deliveries for the French market.
11. Managing customer returns and repair processes in line with written procedures.
12. Assisting with the scheduling of engineer and Regional Manager visits.
13. Liaising with the production team regarding dispatch issues and specific customer requirements.
The role is to start asap in March and requires complete fluency in French and English, this is a great opportunity to join a thriving team.
Only candidates with the right to work status in the UK can be considered.
Please be advised