Job Description
Job Title: Customer Success - Trainer
Location: Guildford with frequent travel to Europe
Salary: £50k per annum + Benefits
Job Type: Full Time, Permanent - 37.5 hrs /week
Established in 2001, Hallmarq is the sole global manufacturer of low-field standing equine and high-field Small Animal MRI systems specifically designed for veterinary medicine.
Hallmarq is the winner of three Queen's Awards for Enterprise in Innovation and International Trade categories.
Due to our continued growth, we are now looking for a Customer Success Trainer. In this role, you will be able to develop your skill set in a wide variety of areas. We don't differentiate between the titles of Engineer and Trainer they are given only to indicate the areas where your primary skill set lies. As a Customer Success Trainer, the primary function is to solve the customers' problems, treating each case as project and working to pull in whatever resources are needed to close the project with a satisfied customer.
As a Customer Success Trainer, your main responsibilities include:
1. Carry out initial operator training at the time of installation and provide intensive training support to new sites for the first six months of operation
2. Teach clinicians about the pathologies seen with MRI scanners
3. Ensure operators can pass continual as...