An exciting opportunity has arisen to join a growing business as a High Intensitity Counsellor. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Manchester. This is a permanent role that offers £35K - £40K + benefits.
You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards IACP accreditation.
Job Overview
You will manage a caseload of clients via video counselling, applying EMDR, CBT or Solution Focused Brief Therapy approaches. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role, you will be accredited or working towards accreditation and have a higher-level qualification in EMDR. The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP Ethical Framework - ensuring the highest level of service and support is provided
Key Responsiblites
Effectively maintain an active caseload of high intensity structured video counselling sessions, utilising EMDR, CBT or Solution Focused Brief Therapy approaches as required.
Maintain an active caseload of Digital CBT clients, including Digital Trauma Programme
To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified
To ensure ongoing CPD and training towards higher level qualifications
Where required, to provide 'in the moment support' via the 24/hour helpline and ensure all calls are answered within 8 seconds and triaged to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. legal advice, counselling support, medical helpline etc
Demonstrate a thorough understanding and ability to adopt a Solution Focused approach when working with clients
To take accurate information and record on the HA Wisdom Wellbeing data base
To complete clinical assessments to determine the most appropriate support
To effectively identify and manage risk and safeguarding concerns in accordance with copmany "Risk Guidance Policy".
Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement
Demonstrate the ability to always provide excellent customer service
What you bring to the team
To be BACP accredited or eligible for accreditation within 6 months of start date
To be trained in EMDR
Relevant telephone experience and/ or EAP experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
High level of organisational ability; ability to work to tight deadlines and targets
Good communication and customer service skills
Experience of working within a target driven environment
Benefits
25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2-and 5- years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Company incentives, access to discount schemes
Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
Free 24/7 onsite gym
51253SK
INDHA
Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy