Job Description
CUSTOMER ACCOUNT MANAGER
I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we're now looking for a passionate Account Manager to champion this product.
About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up.
Key Responsibilities:
* Manage customer accounts using Salesforce, including onboarding, demos, and ongoing support.
* Build strong relationships through phone, email, and face-to-face interactions.
* Drive customer retention by following up throughout the year and during renewal periods.
* Attend industry events and conferences across the UK, confidently representing the brand.
* Collaborate with internal teams to support product development and improvement.
* Create and schedule engaging LinkedIn content in partnership with the Head of Marketing.
* Use LinkedIn to build and maintain customer connections.
* Maintain and update company websites with relevant content.
W...