Overview
Project Manager will work within a functional group of Project Manager Assistants and other Project Managers. This role is responsible for managing a dedicated portfolio of clients with lower complexities and/or annual analytical spend. The Project Manager I is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the Client Services team. The Project Manger will also be responsible for training and delegating tasks to Project Manager Assistants.
Responsibilities
* Acts as the main point of contact/client services representative for a dedicated list of clients with lower complexities and/or annual analytical spend.
* Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
* Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties. Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects.
* Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline
* Responsible for keeping all accounts project managed and up to date and accurate.
* Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status. Effective and efficient communication is key between all areas of the laboratory and the client and is the responsibility of the Project Manager.
* Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc.
* Reviews project data and invoicing for accuracy and completeness before sending final reports to the client.
* Participates in offsite and/or virtual client meetings as coordinated with the Sales team
* Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.
* Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth.
Qualifications
* 1 to 2 years of relevant experience (education, work related, or a combination) in sciences and/or customer service (Required)
* Associate's degree or equivalent industry experience (Required)
* Bachelor's degree in Environmental Science, Biology, Chemistry, or a related field and 2 to 3 years of experience as a Project Manager Assistant (Preferred)
* Advanced oral and written communications skills (Required)
* Strong self-initiative and resourcefulness (Required)
* Advanced English language skills (Required)
* Advanced mathematical, reasoning, and computer skills (Required)
* Excellent attention to detail (Required)
* Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
* Ability to lift/carry/push and/or pull upwards of 25 lbs on an occasional basis (Required)
Company Description
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Please note that this is a 100% onsite opportunity. Our Scarborough, ME lab is looking for a Project Manager I to join their Client Services team! The Project Manager I is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. The Project Manager I is expected to build strong working relationships with our clients and technical staff. This role is responsible for guiding successful, on-time completion of the clients\' project beginning with the first contact (i.e request for quote, bottle kits, etc.), through the lab (i.e. analytical details, status, etc.), to the final deliverables and invoicing.
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