Support the University by supporting donor and volunteer stewardship approach, activity and implementation by developing and implementing a programme of high quality reporting, communications, visits and events. Thank and recognise donors and supporters, reporting on impact to help secure and advance strong donor and supporter relations. Analyse and monitor Cardiff University supporters' experience; lead projects; develop systems; and deliver stewardship (particularly via reports, communications and events). Provide specialist stewardship advice, guidance and support across the University.
Key Duties
* Deliver outstanding donor and supporter stewardship. Collate evidence of impact and stories from across the University. In collaboration with colleagues, develop and deliver excellent donor and supporter stewardship via reports, communications, events and (where relevant) bespoke ways of saying "thank you". Continuously improve this provision, reflecting the evolution of best practice, institutional change and customer requirements.
* Provide professional advice and guidance on donor and supporter stewardship (including analyses, activities, communications, events, processes and procedures), to internal customers. Use judgement and creativity to suggest the most appropriate course of action, ensuring that complex and conceptual issues are understood and that these inform those actions.
* Investigate and analyse specific issues related to stewardship (informed by best practice advances in the education and charity sectors), monitoring individual 'journeys' of supporters in collaboration with colleagues. Recommend then, once approved, develop and implement solutions, in collaboration with colleagues to issues raised. Deliver strong supporter relations consistently and professionally.
* In keeping with sector best practice, and in collaboration with colleagues in the department and wider university, create analyses and reports, activities, new practices and/or policies to continuously improve the University's stewardship programme. Ensure these are practicable, appropriate, and – once agreed and adopted – embedded and applied consistently.
* Establish working relationships, and appropriate communication links, with a broad range of key contacts across University schools, colleges, hubs and directorates - and outside bodies as required – particularly in order to gather often complex (occasionally, sensitive) information on the impact made by donor and volunteer support. Ensure this information is synthesised and deployed effectively via impactful donor and supporter stewardship reports, communications and activities.
* Create specific working groups with colleagues across the University to enable and progress outstanding stewardship, and other fundraising and supporter relations objectives.
* Supervise specific project teams to accomplish key objectives, such as delivering supporter stewardship events, meetings, and University visits.
* Develop and deliver specialist training (relating to donor supporter stewardship) to departmental colleagues and key University contacts including senior staff, as required. Instruct and guide colleagues about supporter stewardship as required.
* Ensure that appropriate administrative processes, particularly data analysis and record keeping utilising the department's customer relationship management database, are in place to underpin and support the ambitions and activities of all donor and supporter stewardship programmes. Undertake appropriate administrative duties to ensure successful stewardship of donors and supporters.
General Duties
* Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
* Abide by University policies on Health and Safety and Equality and Diversity
Perform other duties occasionally which are not included above, but which will be consistent with the role
Person Specification
Essential Criteria
Qualifications and Education
* Degree/NVQ 4 or equivalent Professional membership/experience
Knowledge, Skills and Experience
* Substantial experience of working within a stakeholder relations discipline
* Able to demonstrate professional knowledge within a stakeholder relations setting, and to give advice and guidance to internal and external customers
* Ability to set up standard office systems and procedures and make improvements as appropriate
Customer Service, Communication and Team Working
* Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people
* Evidence of ability to explore customers' needs and adapt the service accordingly, and ability to lead and deliver a quality service.
Planning, Analysis and Problem solving
* Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing practical solutions and resolving problems with range of potential outcomes
* Evidence of demonstrable knowledge of key advances in stakeholder relations
* Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work and that of others and monitoring progress.
Other
* A willingness to undertake further training and development
Desirable Criteria
* Postgraduate/Professional qualification
* Experience of working in a Higher Education environment
* Experience of using a Customer Relationship Management database
* Fluency in Welsh, written and oral
Additional Information
The Development and Alumni Relations department currently works on campus every Wednesday and otherwise practices blended working.
This fundraising role requires infrequent UK travel and can involve planned evening and/or weekend work.
We currently work on campus on Wednesdays and remotely (from home) for the rest of the week, unless there is a business need to be on campus. The option to work on campus full time is available if staff members choose to do this.
Salary Range Min.
33,482
Salary Range Max.
36,130
Job Category
Admin / Clerical, Business / Strategic Management
Grade
Grade 5