Serco Birmingham, England, United Kingdom
ER and People Solutions Director, UK&E
Location: Solihull (Homer Road) with flexibility.
Package: Competitive salary + up to 30% bonus + company car or car allowance + private medical + 10% pension + flexible working
At Serco, we deliver essential public services that make a real difference—supporting governments and citizens across Justice, Immigration, Defence, Transport, Healthcare and more. With 50,000 employees globally and over 25,000 in the UK and Europe, our People and Culture function plays a pivotal role in shaping the colleague experience and enabling business success.
We are now looking for an ER and People Solutions Director to join our UK & Europe People and Culture leadership team. Reporting to the Chief People and Culture Officer, this is a pivotal leadership role with scope to influence at the highest levels.
You will set the strategic direction for Serco’s employee and industrial relations agenda, ensure our people policies are modern and pragmatic, and lead a team that designs and delivers solutions for change, growth and wellbeing.
Key Responsibilities
* Shape and deliver Serco’s employee and industrial relations strategy, embedding a culture of respect, performance and engagement.
* Provide trusted advice to senior leaders on complex and sensitive people matters, including risk management and organisational change.
* Oversee a modern people policy framework aligned to legislation, values and market practice.
* Lead and develop a team of c.40 ER and People Solutions professionals, ensuring capability, resilience and succession.
* Build and sustain constructive trade union relationships, enabling proactive engagement and conflict resolution.
* Manage key supplier partnerships across occupational health, absence and wellbeing, with accountability for a £1.2m budget.
* Ensure people solutions are embedded in major bids, transitions and transformations, enabling growth and delivery.
* Use data and workforce insights to identify trends, mitigate risks and inform strategic decision-making.
Requirements
* Proven experience in senior ER leadership roles within complex, matrixed or unionised environments, ideally from the outsourcing sector or similar listed businesses
* Strong knowledge of employment law and industrial relations frameworks, with experience influencing at executive level.
* Experience of working with internal and external legal partners
* Ideally, has some exposure to TUPE and/or acquisitions and disposals.
* The ability to maintain strategic focus yet balance with a approach to execution.
* Experience managing budgets, external partners and complex stakeholder landscapes.
* Chartered CIPD (or equivalent), with strong analytical, communication and influencing skills
What We Offer
* Competitive base salary
* Up to 30% performance-related bonus
* Company car or car allowance
* 10% employer pension contribution
* Private medical insurance
* 25 days holiday + bank holidays, with the option to buy more
* Flexible working arrangements
We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard.
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