Deputy Manager YHA Truleigh Hill Permanent, flexible contract 25 - 42.5 hours per week £13.57 per hour (applies to all, including those under the age of 21) Staff accommodation is available at a rate of £69.83 per week Are you looking for a fun and varied job in hospitality? YHA Truleigh Hill are looking to recruit a Deputy Manager. YHA Truleigh Hill is located in the heart of the South Downs National Park, just 4 miles from Shoreham by Sea. The hostel has 52 beds, glamping (Safari Tents, Bell Tents and Land Pods) and a campsite; we also operate a seasonal café which is open to the general public. Located right on the South Downs Way, the hostel hosts many walkers, cyclists and also School Residentials. As a Deputy Manager, you will be involved in all aspects of the job, including housekeeping, reception duties and also working in the kitchen. You will work alongside team members on a daily basis, offering support and guidance; as well as getting your hands dirty yourself! You will also be responsible for supporting the Hostel Manager in a number of management tasks, including placing orders, completing safety checks and managing guest requirements. Hours will vary depending on business levels; with a minimum of 25 hours a week – this can increase to 40 hours a week in busy periods. Live in accommodation (sharing a staff flat with a Team Member) is available for this role if required. Due to our rural location, it is recommended that you drive and have access to a car, as there is no public transport to site. Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or family Access to YHA’s staff discount and cash back portal Free YHA Membership each year Access to support via our Employee Assistance Program There are many more benefits to working for YHA so please visit our YHA Jobs website for more information. What will you be doing as a Deputy Manager? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including: Delivering an excellent customer experience to all hostel guests. Contributing towards the achievement of targets across all aspects of the hostel operation including food and beverage, and responsibility for maximising revenue whilst controlling expenditure. Supporting the Hostel Manager by managing a team of employees and occasional volunteers. Contributing to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis. What Skills and Experience do you need to be a Deputy Manager? Our Deputy Managers support the Hostel Managers in managing the hostel team, the operational budget and safeguarding all guests. To provide this service we are looking for candidates who have: Experience in hospitality or customer service, including the management and delivery of a quality service Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable) Food safety level 2 and APLH level 2 qualifications (desirable) Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work For more information about the role and the skills and experience required, please refer to the job description. At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website. Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills. If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website. How do you apply? Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email jobs@yha.org.uk Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal If you require reasonable adjustments during the recruitment process, please get in touch by emailing jobs@yha.org.uk. PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.