Sales administrator

Type: Permanent, Full Time Location: Ellesmere Port (On-site) Hours: 08:30 – 17:00, Monday to Friday About the Company For more than 20 years, SWARCO HITEX has been at the forefront of road safety innovation, manufacturing high-performance traffic safety materials trusted across the industry. Our specialist product range includes reflective and non-reflective road markings, high-friction surfacing, decorative surfacing, preformed thermoplastic solutions, and road repair and reinstatement products. Since joining the global SWARCO Group in 2021, we have continued to combine industry-leading expertise with world-class innovation to help create safer roads for all . About the Ro le We are seeking a highly organised and proactive Sales Administrator to join our team in Ellesmere Port. Supporting the sales department, you will play a key role in managing customer enquiries, processing orders, preparing quotations and providing a consistently high standard of customer service. This is an excellent opportunity for an individual who enjoys working in a fast-paced environment and building strong relationships with both customers and colleagu es. Responsibili ties Prepare and issue accurate quotations in response to customer enquiries. Process sales orders and manage them through to completion. Act as a key point of contact for customers, providing updates on orders, deliveries and lead times. Deliver excellent customer service, resolving queries and escalating issues where appropriate. Build and maintain positive relationships with customers. Maintain accurate customer, quotation and order records within CRM and ERP systems. Provide administrative support to the sales team. Liaise with production, purchasing, logistics and warehouse teams to coordinate order fulfilment. Monitor order progress and communicate any delays or issues to relevant stakehol ders. Qualifications Previous experience in a sales administration or similar administrativ e role. Required Skills Strong organisational skills and the ability to manage multiple priorities. Excellent communication and customer service skills. A proactive approach with strong problem-solving abilities. Ability to work independently and as part of a team. Strong numerical skills and attention to detail. Proficiency in Microsoft Office applications. Experience of CRM and ERP systems (such as SAP, Sage or Oracle). Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.