Join to apply for the Call Center Agent - Vaccination UK role at Vaccination UK Ltd.
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Join to apply for the Call Center Agent - Vaccination UK role at Vaccination UK Ltd.
ABOUT US: Vaccination UK has been commissioned by NHS England since 2015 to provide school-aged immunisations, including Influenza, to pupils across numerous counties in England and all boroughs of North London. We are also involved in outbreak response and infant BCG programmes in North London. Our mission is to fight disease and save lives by making prevention and treatment accessible, easy, and safe.
JOB DETAILS:
* Job title: Call Centre Agent
* Contract: Bank
* Working Hours: Monday to Friday, 8:00 am - 5:00 pm
* Benefits: Pension (5% employer contribution), VIVUP discounts, Blue Light Card discounts, Employee referral scheme, 25 days annual leave
JOB PURPOSE: The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
KEY RESPONSIBILITIES:
* Support the team to ensure smooth service delivery
* Assist in the day-to-day running of immunisation programmes
* Handle calls and emails from parents/carers booking children for vaccinations
* Coordinate community clinics in line with company policies
* Work towards KPIs to meet targets
* Participate in team meetings
* Undertake other duties as appropriate
* Comply with company policies and procedures
EXPERIENCE/SKILLS:
* GCSE level education or equivalent
* Understanding of informed consent principles
* Knowledge of GDPR principles
* Experience in call centres or customer service roles
* Experience in healthcare setting (desirable)
* Polite and clear telephone manner
* Bilingual with English (mandatory)
* Strong communication skills, both written and verbal
* Ability to work independently and in a team
* IT skills including MS Office
* Good time management skills
European LifeCare Group is committed to equal opportunities regardless of race, religion, sex, age, disability, or other protected characteristics.
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