Job summary
An exciting opportunity has arisen to join the Mental Health Services for Older People Community Team in Whitby.
The team support individuals and families within the community so you will work alongside a professional and caring multi-disciplinary team to provide high quality care to those accessing the service. Within this role you will develop a good knowledge of local services within the area and support individuals in the community and local care/residential homes. You will need to be able to communicate well with a wide range of individuals, adapting your communication style according to individual need in a responsiveand caring manner.
We are looking for people who can work relatively independently, however you will be supported regularly with supervision and support and professional development.
You will need to travel independently over a large geographical area and will require suitable transport.
Main duties of the job
As a Community Mental Health Support Worker, you will work with older adults, families and their carers to provide ongoing support, therapeutic interventions and practical assistance under the supervision of a Registered Nurse.
The role will involve:
Providing a safe, patient centred and effective clinical activities in the community setting.
Monitoring of mental and physical health, under the direction and supervision of registered staff
Delivery of non-pharmacological interventions on an individual and group basis, focussed on assisting the person to identify and achieve agreed goals
Providing an essential role in supporting patients within Care Homes to monitor and review mental health needs, and also to foster positive working relationships and effective joint working between services.
Provide timely physical interventions ensuring safe monitoring during medication changes and early detection of health concerns.
Carrying out ECG or venepuncture as required - training will be offered
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
Details
Date posted
22 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
346-NYM-003-26-A
Job locations
The Anchorage
Byland Road
Whitby
YO21 1JH
Job description
Job responsibilities
This post is not open to trainees therefore applicants must have completed the Diploma in Health and Social Care Level 2 or equivalent. Candidates must also have Literacy and Numeracy level 2 or equivalent and must complete the Trust Healthcare Assistant competencies within their probationary period (first 6 months in role).
Detailed job description and main responsibilities
To work within the policies, protocols and clinical procedures of the Trust and to promote competent working practice within a supportive multi-disciplinary team.
To liaise with Mental Health Nurses, Occupational Therapist and Physiotherapy staff within the team and carry out assigned duties as a member of the multi- disciplinary mental health team.
To be prepared to work on own initiative as necessary
Promote equality for all patients and understand their health needs.
Demonstrate an awareness of service user and carer perspectives on the provision of treatment and continuing care.
Ensure accurate record keeping in accordance with Trust policy.
Participate regularly in clinical supervision sessions.
Liaise with representatives from associated voluntary and statutory organisations. social care and facilitate good communication processes.
Attend in-service training and other study / refresher days to meet individual and service needs.
Participate in performance reviews.
Maintains safety, privacy and dignity of all patients in the delivery of patient centred care, recognising and respecting differences including spiritual and cultural beliefs.
Responsible for recognising the signs of patient harm, abuse or neglect, including poor clinical practice, identifying issues regarding the safeguarding who may be at risk and reporting all such concerns in accordance with Trust
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
For further details / informal visits contact: Lucy Prowse, Operational Team Manager
Person Specification
Qualifications
Essential
1. Diploma in Health and Social Care level 2 or equivalent
2. Care Certificate
3. Key skills in Literacy and Numeracy level 2
4. Successful completion of Trust's full HCA Framework within 6-month probationary period
Experience
Essential
5. Previous experience as a Band 2/3 HCA or equivalent in a care environment.
Desirable
6. Previous experience of working with people with mental/social health needs or learning disabilities
Other Requirements
Essential
7. Ability to travel independently in accordance withTrust policies and service need
Skills
Essential
8. Effective verbal and written communication skills
9. Time management and ability to prioritise effectively
Desirable
10. Competency in ECG and venepuncture