Job Title: Retail Customer Service Manager
Are you passionate about sports and providing excellent customer service? Do you enjoy building positive relationships? Join the Entain family as a Retail Customer Service Manager in our dynamic Ladbrokes & Coral betting shops, where no two days are the same. Contribute to a team that wins together and prioritizes customer satisfaction.
Reporting to: Shop Manager
You will be part of the Shop team, serving customers and encouraging repeat business.
What you will do
* Deliver outstanding customer service and promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate products and betting terminals to customers.
* Handle customer complaints with empathy and problem-solving skills.
* Work towards targets and maintain high shop standards.
* Open or close the shop as needed, being responsible as a key holder.
Working patterns
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will typically be 10 hours, comprising long opening and closing shifts and shorter evening shifts, varying weekly. Rota is provided at least four weeks in advance to support work-life balance.
Qualifications
* You must be 18 or over to work in our betting shops.
* Passion for delivering excellent customer service.
* Effective communication and relationship-building skills.
* Self-motivated and proactive.
* Ability to work independently and as part of a team.
* Calm and professional handling of challenging situations.
Additional Information
We offer competitive salaries and benefits, including:
* Optional overtime (subject to availability).
* Pension scheme and ShareSave plan.
* Retail discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
Join us and be part of an inclusive community that celebrates individuality and supports your growth. If you require any accommodations during the recruitment process, please contact us.
At Entain, we are committed to diversity, equity, and inclusion, ensuring a respectful and valued environment for all.
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