Are you an organised and confident communicator who thrives in a busy, people-focused environment? We have an exciting opportunity for a Patient Pathway Coordinator to join our friendly team at Practice Plus Group Surgical Centre, Gillingham (formerly Will Adams NHS Treatment Centre).
This role is ideal if you enjoy working in a fast-paced, call-centre-style setting where most communication takes place over the telephone. You’ll be handling a high volume of calls and working in a busy, sometimes noisy office, supporting patients through every step of their healthcare journey from referral to treatment.
If you’ve previously worked from home or in a one-to-one environment, please note that this position is fully on‑site and team-based, with lots of interaction throughout the day.
Main duties of the job
* Be the first point of contact for patients, GPs, and clinical teams primarily via phone calls.
* Manage patient referrals, pre-assessments, and bookings, ensuring every detail is accurate.
* Handle a high volume of calls with professionalism, empathy, and efficiency.
* Coordinate appointments, arrange transport or translation services, and update patient records.
* Support clinical teams by processing outcomes and scheduling follow-up care or surgical procedures.
* Maintain confidentiality and provide excellent customer service, even under pressure.
* Contribute to a positive team atmosphere in a lively and collaborative office environment.
Qualifications
* Excellent communication and listening skills, especially over the telephone.
* Proven administrative experience, ideally in a busy customer service or call‑centre-style role.
* Strong IT and data entry skills (Word, Excel, and internal systems).
* The ability to stay calm and professional when handling multiple calls and priorities.
* A team-focused mindset and a flexible, proactive attitude.
* Experience in healthcare or medical administration is an advantage; we are also happy to consider transferable customer‑service experience from other fast‑paced environments.
What you can expect in return
* Salary: £24,666.64 per annum
* 37.5 hours per week
* 25 days annual leave (increasing with service) plus bank holidays
* Access to a wide range of wellbeing and lifestyle benefits
* Ongoing support and development opportunities to help you grow in your role
Our employment offers are subject to satisfactory pre‑employment checks. Practice Plus Group actively promotes diversity and equal opportunities.
Applicants must have the right to work in the UK.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
#J-18808-Ljbffr