End Date: Friday 29 August 2025
Salary Range: £59,850 - £66,500
We support flexible working – click here for more information on flexible working options
Flexible Working Options: Flexibility in when hours are worked
Job Description Summary: See Job Description
Job Details:
* Title: Claims Field Consultant
* Salary: £59,850 - £73,150 (depending on experience)
* Location: Peterborough and Lincolnshire
* Hours: Full Time
* Working Pattern: Remote. Note: Sites in Halifax, Leeds, and South Wales; frequent travel required for events and training.
At Lloyds, we understand that a house is more than just bricks and mortar—it’s a home. We often meet customers during difficult circumstances, and when you join our team, you can make a real difference in their lives by helping them get back on track.
About this opportunity:
Join us as a Field Consultant in our Hybrid Claims Management Teams across the UK. Manage a portfolio of claims up to £50,000, delivering excellent customer outcomes, technical claims management, and cost control.
You will support customers through remote claims management and home visits, providing face-to-face support as needed. Be part of an end-to-end claims management team, collaborating with Hybrid Claim Owners and suppliers. Validate and resolve claims across all policy cover areas, assess damages, and manage customer expectations.
This role is remote and covers specific regions across the UK.
Your responsibilities will include:
1. Proactively manage customer visits and remote claims to deliver effective outcomes.
2. Deliver site work validated by visits and quality assessments, including identifying vulnerabilities and planning actions.
3. Manage multiple claims and customer journeys efficiently, ensuring effective action planning and resolution momentum.
4. Complete building inspections as part of first-visit activities, using tools and data collection methods for accurate validation and settlement.
5. Use claim data to support workload management and customer service.
6. Collaborate within your team to develop technical knowledge and claim management skills.
Why Lloyds Banking Group?
We are evolving, investing in our people, data, and technology to meet the changing needs of our 26 million customers. Join us on our journey to grow with purpose.
Requirements for these roles:
* Full and current driving license
* Insurance claims qualifications (CII/CILA) or willingness to undertake them
* Experience in general insurance claims and understanding of policies and handling philosophies
* Knowledge of building construction, common failure causes, and repairs
* Knowledge of health and safety requirements for site work
We are looking for people who:
* Have excellent communication skills across various media
* Can identify and support vulnerable customers with tailored solutions
* Are highly organized with proactive case management, especially during high volume periods
Working with us:
We are committed to inclusivity, diversity, and creating a workplace where everyone feels they belong and can thrive. We welcome applications from underrepresented groups and offer reasonable adjustments during recruitment.
Benefits include:
* Up to 15% pension contribution
* Annual bonus
* Share schemes including free shares
* Flexible benefits like discounts and parental leave
* 30 days holiday plus bank holidays
* Wellbeing initiatives including private medical insurance
If you’re ready for a career where you can make a positive impact, apply today and learn more.
At Lloyds Banking Group, our purpose is to help Britain prosper. We focus on making a difference to customers, businesses, and communities, offering many opportunities for growth and development.
We prioritize data safety and confidentiality, conducting background checks after offers are accepted. We are committed to a diverse and inclusive workplace where all colleagues can succeed.
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