1. Customer Service & Export Team Leader
2. Leeds
About Our Client
Page Group are supporting a key client on the appointment of a new Customer Service & Export Team Leader at their Leeds based offices. Our client is an industry leading business within the global manufacturing space, and due to recent growth in the business, they are looking for the CS & Export Team Leader to handle manage day to day activities across a team of 6fte
Job Description
3. Provide support, direction and leadership to the Customer Service & Export Team of 6fte
4. Ensure world class service is provided to global B2B Customers via phone, email and customer portal
5. Ensure customer orders are managed from processing through to dispatch, delivery and exportation
6. Manage customer orders in line with contractual SLA's around timescales
7. Take ownership of customer escalations
8. Ensure correct export documentation is completed for customer orders in line with regulatory requirements
9. Work closely with logistics and 3rd party carriers to ensure the smooth movement of customer orders
10. Work closely with purchasing and production to understand stock levels, customer demand, and projected lead times to best manage customer expectations around orders
11. Provide support to global sales teams around product availability and customer support
The Successful Applicant
12. Knowledge of export of customer orders
13. Understanding of export documentation
14. Experience managing a customer service function (highly desirable)
15. Strong communication skills, both written and verbal
16. Ability to build strong stakeholder relationships
What's on Offer
The role will join a leading global manufacturing business at their offices based in the Leeds Area.The role offers a generous salary, with a discretionary bonus attached along with great benefits including:
17. Monday to Friday 08-30 to 16-30 (1 hr lunch and 2 breaks )
18. Free on-site parking
19. Private medical insurance
20. Discretionary bonus
21. Free meals provided on site
22. Company Pension
23. Other salary sacrifice benefits