About the Role
The main duties of the role include secretarial and administrative support within the Plastic Surgery department, to receive confidential and sensitive information, engaging with patients, relatives, staff or external stakeholders and to support the department in a variety of administration tasks.
The Queen Victoria Hospital offers a wide range of training opportunities and apprenticeships which the successful candidate will be supported and encouraged to access if desired.
We are seeking a keen and enthusiastic candidate to provide strong secretarial, organisational and administrative support within our Plastic Surgery Department.
As a member of the Plastic Surgery team, you will work flexibly and sensitively with other disciplines both on and off the QVH site.
Responsibilities
* Provide full secretarial and administrative support to the Plastics Department.
* Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients, clients, relatives, staff or external parties.
* Review and manage the patient pathway to ensure all RTT targets are met and escalating concerns when they arise.
* Communicate sensitively and appropriately with patients suffering from serious illness.
* Support the department in a variety of administration tasks.
Qualifications
* Medical secretarial background with strong computer skills, including audio typing.
* Excellent verbal and written communication skills, enabling communication at all levels.
* Keen eye for detail, good time management, and the ability to work to tight deadlines prioritising workload.
* Knowledge of a variety of digital systems is desirable but not essential; full training will be provided.
About the Hospital
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
It is a centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
We are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
#J-18808-Ljbffr