Your role will involve:
* All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's.
* Provide introduction and mandatory CBT training on systems for all new employees / contractors.
* When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary.
* Complete backups of live and reference platforms.
* Provide advice and assistance to 4th line SMEs when required
* Production of KBA's and/or Work Instructions to enable and assist colleagues
* Resolve and implement Ad-hoc work requests raised against the queue.
* Search for new processes to drive CSI improvements.
Your transferable skills and experience:
* Advanced Knowledge and experience of Solaris 10
* Advanced Knowledge and experience UNIX / HP-UX
* Advanced Knowledge and Experience of Oracle 8-10g
This role will require you to be willing and eligible to undergo a high level of UK security clearance
If you're interested in the above, apply or reach out to
Reasonable Adjustments:
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