Mould this new function to transform our customers' experience, gaining satisfaction and recognition by taking new retail products from inception to a technically robust and ready state that our customers can enjoy.
Note: this is a hybrid role, so you will need to be able to comfortably commute to our Abingdon Head Office.
Put yourself in the shoes of the customer, championing the customer experience within our product set to deliver Fibre Broadband products that help connect rural communities and reduce the digital divide.
Help drive and develop our existing product set to deliver great value to our customers and our business.
To do this, sector expertise is essential.
We need the technical knowledge of FTTP / FTTH / Fibre Broadband, including an understanding of hardware, software, networking, and system intricacies that are key to successful Fibre Broadband products.
You will have an engineering background, an inquisitive mindset to identify problems or business opportunities, and the ability to solve them by working closely with stakeholders such as marketing, propositions, sales, customer service, operations, and technology.
Delivery is key, so you should be able to demonstrate the technical implementation of similar products end-to-end, with a structured approach and knowledge of product management, including roadmaps, prototyping, and research techniques.
If you have a track record of developing new products in this sector and seek the autonomy to make a difference for rural communities, with the support of the UK’s leading rural fibre broadband provider, we would love to have a chat.
About Us
Gigaclear is a leading alternative operator of rural full fibre broadband networks in the UK. Offering customers a truly world-class product, we are developing our fibre-to-the-premises infrastructure in some of the most difficult-to-reach areas, empowering communities with broadband that rivals city services.
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