Customer Service and Sales Specialist Salary £25,000 + £6,000 Comms Based: Normanton site based. Your new role As a Customer Service and Sales Specialist, you will be responsible for achieving high sales and converting quotes into orders while providing exceptional service to both potential and existing customers. This role focusses on increasing sales of specialised product lines, meeting agreed response times, ensuring profitability, and building lasting business relationships. Attain an agreed KPI quote-to-order conversion rate. Respond to all quotations within 24 hours to meet KPI requirements. Proactively manage and follow up on active quotations directly with customers. Identify opportunities to upsell and cross-sell on each quotation and send them on the same day. Achieve pre-agreed margin targets for each product category. Collaborate with account managers on quotations exceeding £2,500. Maintain comprehensive and up-to-date records in the CRM system. Negotiate with suppliers to secure the best business packages, including pricing, rebates, and payment terms. Monitor product and supplier compliance with company terms and conditions, staying informed about differences between EU and UK product certifications. Investigate and resolve vendor and product specification queries as needed. What you'll need to succeed At least 2 years of experience in a similar role is advantageous. Proficiency in acc...