Director of operations - harrogate

DIRECTOR OF OPERATIONS - Harrogate DIRECTOR OF OPERATIONS Full Time Competitive salary plus monthly service charge, typically 2,400 annually 37.5 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities Guest Experience • To be a visible presence to both your teams and the guest to deliver an exceptional guest experience. • To exceed guest expectations through establishing a dynamic service culture within all teams. • To ensure an efficient guest operation with adequate cost control. • To constantly review, suggest ideas for improvements and action in all areas. • To be the leader of the standards and to maintain these in line with in house and red star standards. • To assist in setting the hotels objectives and future strategies. • Act as an ambassador for the business. Financial • To manage alongside the departmental managers the departmental budget lines and payroll. • To maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded. • To assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required. People • To ensure a positive and productive team culture. • To support the Learning & Development culture of developing raw talent into highly successful careers at Grantley Hall. • To recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectives. • To address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary. • To follow all HR procedures and policies. Key Skills, Qualities & Experience • Proven experience in F & B Operations managing multiple F & B units is essential. • A hands on Operator is essential. • Previous experience working with 4 or 5 red star service would be beneficial. • Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels. • Analytical mindset with the ability to interpret data and metrics to drive decision making. • Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance. • Accountable and resilient with the ability to work under pressure. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over £200 per month (£2,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus - Earn up to £1000 Complimentary employee car parking Complimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious discounted live in accommodation for eligible roles Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. Employee Assistance Programme helpline and online support, along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels Cycle to work scheme Access to Wagestream, allowing you to instantly access your wages Simplyhealth - Health cash plan