L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
Role: One Luxe Store Manager
Overview
L’Oréal Luxe is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will monitor the store’s performance closely and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Responsibilities
* Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience; coach and provide feedback to ensure exceptional customer service across all brands and touchpoints in the store.
* Brand Excellence: Act as a L’Oréal Luxe brand ambassador, delivering a luxurious customer experience through personalized service and merchandising standards.
* Product Expertise and Storytelling: Demonstrate products, share brand history, and provide tailored product knowledge and techniques for customer needs and services across categories and beauty tech offerings.
* Foster Omni Experiences: Inform customers about upcoming instore events, promotions, and brand activations; represent L’Oréal Luxe brands and share expertise on appropriate social platforms per guidelines.
Driving Retail Performance
* Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass store targets and KPIs, identifying risks and opportunities to maximize results and ensure sustainable success.
* Creating Engaging Events: Develop and implement a dynamic annual calendar of events and activations to create memorable customer experiences and drive growth for your store portfolio.
* Driving Innovation and New Business: Generate creative ideas and implement strategies to drive new business growth, leveraging product launches and brand anniversaries.
* Cultivating Client Loyalty: Build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
People Management and Development
* Talent Acquisition: Lead recruitment and selection for Beauty Advisors to build a high-performing team.
* Team Onboarding and Training: Lead onboarding with comprehensive training on the L’Oréal Luxe brand portfolio and drive continuous development.
* Performance Monitoring and Feedback: Provide regular coaching and feedback on productivity, service levels, product knowledge, and selling skills.
* Performance Management: Track team performance and address underperformance with effective strategies.
* Employee Relations: Address and resolve HR issues to maintain a positive work environment.
Operational Excellence
* Maintaining Counter Standards: Ensure Brand VM guidelines are followed and uphold the luxury retail environment; maintain hygiene and a clean, organized counter.
* Teamwork and Training: Participate in team efforts and complete required training for up-to-date product knowledge.
* Administrative Responsibilities: Complete daily/weekly tasks using designated platforms (Tamigo/One Retail).
* Stock & Operations: Maintain adequate stock levels, manage stock in trade of top SKUs, and oversee tester and planogram compliance.
Deliverables/Outcomes
* Achievement of Retail Targets
* Engaged High Performance Team
* Exceptional Consumer Experience
* Development of Team
Key Skills
* Retail Acumen
* People Management
* Stakeholder Management
* Coaching
* Operational Skills & Management
Key Stakeholders
* Retail Area Manager
* Education/Training
* Store/Department Manager
* BA Experience
Benefits and Rewards
Be Rewarded, Be Valued, Be L’Oréal. Join L’Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
* Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
* Exclusive Product Perks: Access to a selection of products from over 35 L’Oréal brands at our staff shop.
* Generous Time Off: 30 days of holiday, inclusive of bank holidays.
* Health and Wellness Benefits: Discounted dental insurance and resources for mental health and financial well-being.
* Referral Bonus Program: Earn bonuses by referring talented individuals to join our team.
* Sustainability Initiatives: Be part of a company committed to sustainability through L’Oréal for the Future initiatives. #Beautythatmovestheworld
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment. When we recruit, hire, train, promote or engage in any employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. We welcome differences in backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
Additional Information
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Sales, Distribution, and Customer Service
* Industries: Manufacturing and Personal Care Product Manufacturing
Note: This description reflects content originally provided for a L’Oréal Luxe Multi-brand Solo Counter Manager role in Boots Newport, with standard recruiting language and location updates omitted for clarity.
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