Overview
To provide comprehensive office support for the E-Comms Team, collating customer listings; managing stock allocations, creating and maintaining price lists; producing sales figures for Key Sales Managers; helping to produce sales presentations; raising sales orders and credits; liaising with customers and sales personnel.
Key Responsibilities:
1. Importing and processing orders from B2B portals to our internal Sage system via Excel and keeping records of these to ensure they are managed correctly.
2. Liaising with external departments when the opportunity and necessity arises, most prominently the warehouse and finance teams respectively.
3. Reviewing and maintaining stock reservations and forecasts to maximise sales with Dropship customers.
4. Communicating with Buyers and stock management teams regarding the progress of their orders, stock availability, and deliveries.
5. Using Sage to raise orders/credits/debits if a customer has received damaged/faulty products or orders are no longer required.
6. Acting as the first point of contact for invoice queries (alongside the Finance Department) or order queries in a bid to rectify escalations.
7. Assisting the E-Comms team in managing product imports/product information/sending samples and general order processing.
8. You may, from time to time, be required to carry out tasks in addition to your normal duties, provided these tasks are both...