Front of House (FOH)
Salary: DOE
Location: Birmingham
Front of House (FOH)
Location: Birmingham, onsite
Fletchers Group have a fantastic opportunity to join our growing Team.
The Front of House (FOH) representative will act as the first point of contact for visitors, clients, and staff across Fletchers Solicitors’ South offices. Based in Birmingham, this role provides on-site and remote support to the Reading and Northampton offices, ensuring a professional, well-maintained, and welcoming environment. The FOH will also be responsible for coordinating facilities and supplies, maintaining stock levels, and supporting administrative functions.
In return Fletchers offers:
1. 35 hours working week
2. Bonus scheme (subject to targets being met)
3. 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
4. Pension scheme with tax-efficient salary sacrifice option
5. Life Assurance Policy
6. Medicash policy to cover some dental, optical and other medical expenses
7. Company sick pay
8. Enhanced Maternity, Paternity and IVF schemes
9. Flexible, agile working environment with a positive work-life balance
10. Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
11. Monthly voucher awards for winning nominees
12. A genuinely supportive and friendly culture
13. Ongoing training and professional development opportunities
Main Responsibilities:
Front of House Operations
14. Welcome visitors and clients in a professional and friendly manner.
15. Manage visitor passes and contractor sign-ins.
16. Ensure all meeting rooms are clean, tidy, and fully stocked with required materials.
17. Monitor cleanliness and presentation standards throughout office spaces.
18. Report and track all Facilities & Maintenance (F&M) issues (e.g., broken taps, faulty lighting).
19. Liaise with Estates Manager with regards to any cleaning issues and monitor cleaning standards daily.
20. Order food and
collect
21. Manage key safes and storage cupboards for all South offices.
22. Ensure all Fletchers Materials are current and updated monthly.
Facilities & Office Maintenance
23. Check Facilities tickets and follow up on outstanding issues.
24. Deal with all incoming and outgoing deliveries and post, including bundles for all South offices.
25. Support coordination of contractors attending site.
26. Meter readings
27. Admin duties when required
Stock & Supplies Management
28. Refill fridges daily and maintain adequate snack and drink supplies.
29. Manage and receive regular deliveries for office consumables (e.g., milk, fruit, snacks, and drinks) and stationery
30. Maintain stock levels and conduct routine stock checks for kitchen and office supplies.
31. Ensure filter coffee and other refreshments are available and restocked as needed.
Health & Safety / Compliance
32. Complete monthly checks across the South offices for:
33. Assist with fire extinguisher checks and ad hoc safety tasks.
34. Ensure compliance with internal health and safety standards.
35. Agree to FM & FA Training
Administrative & Executive Support
36. Provide general administrative support to the Operations and Executive teams.
37. Support other departments as required (e.g., Learning & Development, Events).
38. Attend regular meetings to discuss updates and issues.
Key Relationships
39. FOH Supervisor
40. Facilities and Maintenance Team
41. Office Managers (Reading, Northampton)
42. Contractors and Suppliers
43. Estate Manager
44. Post team
The above list is not exhaustive of any other tasks and duties which may be reasonably required.
Essential Skills and Experience:
Essential:
45. Experience in a Front of House or Facilities role (corporate environment preferred)
46. Strong organisational and multitasking skills
47. Excellent communication and interpersonal skills
48. Ability to work independently and manage multiple office needs remotely
49. Proficient in Microsoft Office (Outlook, Excel, Word)
Desirable:
50. Experience working within a professional services or legal firm
51. Basic understanding of Health & Safety practices
Personal Attributes
52. Professional and approachable manner
53. Proactive and solution-focused
54. Reliable, trustworthy, and discreet
55. Attention to detail and pride in maintaining high standards
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Group
Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.
We aspire to be the best place to work in the legal sector.
Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.
At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles and Partnership.
We seek out a broad range of challenging, high-quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development — we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time.
We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.
Join us and be part of a law firm that’s not only growing, but redefining what it means to work in legal services.
Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
56. Location: Birmingham
57. Salary: DOE
58. Department: Facilities & Estates
59. Closing Date: Fri, 27 Mar 2026