Role title: Senior Operations Manager Salary: up to £62,000 bonus company car/car allowance Hours: Monday to Friday 8am-4.30pm Location: BCA Thurleigh Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want. Now, this is where you fit in… We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. Our Site Operations teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless. We are currently seeking a Senior Operations Manager for our busy BCA Thurleigh site. This is an exciting opportunity to join a successful and high-volume de-fleet centre. Reporting directly into the General Manager, you will be responsible for overseeing the Bodyshop, Inspection and Mechanical Workshops and Parts Department. You will have the support of two Operation Managers and Parts Manager reporting directly to you. You will be key in supporting the General Manager and operational team by driving operational performance, budget achievement, effective cost control, workshop and individual Productivity, Efficiency and Utilisation. Furthermore, you will drive continuous improvement and help manage change effectively. Your focus will include implementing best practices to boost efficiency, leveraging technology to streamline processes, and development of a flexible workforce to meet growing customer demands. The role will help to drive improved SLA and KPI performance, ensuring operations align with business and customer objectives. Equally important is fostering a positive work environment, developing team talent, and recognising contributions. The Senior Operations Manager will stand in for the General Manager to cover in their absence. The ideal candidate for this role will have previous experience managing workshops environment and a minimum of three years of managerial experience. This experience will enable you to understand the day-to-day operations of the workshop and effectively lead, manage, and motivate your team to achieve targets. Your key responsibilities will be: Manage the team - Managing and motivating a team of workshop and inspection staff, reviewing daily tasks, and ensuring that the team meets the targets and KPI’s whilst completing the work required to the highest standards Training - adopt and take responsibility for all technical apprentices and provide development training plans for each technical head within your department Processes – reviewing current processes and implementation of new ones required for the departmental growth Forecasting and Budgeting - Control workshops’ budget, forecasting, and operational targets Reporting - Complete daily reports for the Site Manager H&S - Ensure that your teams comply with our Health & Safety regulations Recruitment Support - Work together with the recruitment team to hire the best candidates by reviewing applications, interviewing and overseeing skill tests of potential new starters HR support - Manage staff meetings, absences, holidays, and review staff performance To be successful, you’ll bring some of the following experience with you: Previous managerial experience within workshop/bodyshop environment (minimum 2 years) Previous workshop experience (minimum 3-5 years) Keey eye for continuous improvement and lean Own a Full UK Driving Licence Computer literate with experience of Microsoft Office- Outlook and Excel Strong communication skills We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Company Pension Scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders And so much more… As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. INDHP