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Field Based covering East Midlands
Band 4: Permanent, Full Time
We are recruiting for a Contingency Field Operations Manager to drive compliance within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC).
A key member of the Contingency Management Team, the Field Operations Manager is responsible for providing hotel management and service user support services via their team of Contingency Support Officers, Housing Officers, and Supervisors within the designated portfolio, to ensure compliant delivery of the Serco AASC contract.
This role is field-based, working from an appointed geographical Field Office Location (FOL). The area of responsibility will generally be in the vicinity of the FOL; however, there may be occasions requiring coverage of different areas within the region or attendance at different sites. The Contingency portfolio may also require visits to additional geographical areas.
All mileage incurred during the course of the working day is calculated as commercial; however, the commute to and from home to the FOL is at the employee's expense.
As a key member of the Operations Management Team, you will be responsible for ensuring:
* Compliance with the AASC contract, company policies, processes, and procedures for your designated area of responsibility, through staff management and liaising with other teams, landlords, subcontractors, external agencies, and partners.
* All hotels within your allocated area of the hotel portfolio are safe, habitable, fit for purpose, and fully equipped according to contract standards, while also meeting regulatory and legislative requirements.
* The provision of all necessary service user dispersal, relocation, ongoing support services, and discontinuation activities within your designated portfolio, ensuring all service users maintain compliance with the conditions of their support provision.
You will also be responsible for achieving all performance targets related to hotel provision, service user support, and reporting activities within your portfolio.
This is a crucial role providing clear management to Contingency Support Officers, Housing Officers, and Supervisors in their service user and hotel maintenance responsibilities.
The role provides accountability to the Head of Contingency for all accommodation and support activities within the region; offers leadership and strategic direction to your team; and collaborates with other management team members to deliver outstanding service.
What you'll need to do the role
You must have proven people management skills, the ability to analyze data, and produce accurate, timely reports. Experience managing multi-skilled maintenance operatives, delivering against KPIs, working to tight deadlines, and within budgets would be beneficial.
This is a field-based role; willingness to travel and undertake out-of-hours and on-call duties is required. All mileage during work hours is reimbursable, but commuting to and from home is at your expense.
Why Serco
A place where you can make an impact—delivering essential services that touch people's lives.
A place you can count on—offering opportunities to learn and develop across diverse UK-wide operations.
A place for you—supported by a motivated team in a safe, inclusive culture.
What we offer
* Up to 6% contributory pension scheme
* Benefits including discounts on cinema, Merlin entertainment, online shopping, mobile plans, and leisure memberships
* Serco ShareSave scheme
* Employee Assistance Programme
* A safe, supportive culture
* The chance to make a positive difference
* A commitment to diversity and inclusion
All applicants should ensure their current line manager is aware of their application. For confidential inquiries, contact MyHR. Serco is a Disability Confident Leader employer, committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at interview. For application assistance, contact 0345 010 4000.
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