Why is this role IMPORTANT to us?
At Higgidy there is a wide range of IT and Systems used by various departments when working in the office, remotely and in production areas. We have an exciting opportunity for a friendly, helpful and effective systems analyst to be part of the team to support the business and staff when using IT and Systems.
What will you be DOING?
Delivering 1st and 2nd line support across Windows desktop/server OS, Active Directory, and the Microsoft 365 ecosystem (Word, Excel, PowerPoint, SharePoint, Teams).
Administering and supporting systems used across Higgidy, our departments and group.
Working with third‑party providers to resolve issues across a wide range of applications and equipment.
Microsoft SQL server administration – e.g. database backups, linked servers, views, stored procedures, triggers & jobs
Support existing Excel-based systems that interface with MSSQL data sources, use formula & pivot tables
Deployment of hardware (monitors, docking stations, laptops/desktops, keyboards, mice, printers etc) including managing hardware allocated to employees.
Providing Out of Hours support as and when required to keep critical business systems functioning.
What SKILLS do you need to have?
Microsoft Office including Office 365 environment and applications e.g. Word, Outlook, Excel, PowerPoint, Teams, Sharepoint
Microsoft Forms and Power Platform (primarily Power Automate)
Database Administration – Microsoft SQL server
Dealing with computer hardware, e.g. laptops, desktops, docking stations, monitors, printers and associated peripherals
Mobile device experience (mobile phones, Apple/android and windows mobile, ipad & other tablet devices)
Networking experience; cabling, switches, wifi, DNS, DHCP, domains
Experience of Server/Comms environments
ERP (Access Supply Chain), MES (Mestec) & EDI experience useful
User & License administration including Multi Factor Authentication
A/V experience (video conferencing equipment such as TVs, web cams & microphones, MS Teams and other video conference software)