JOB OVERVIEW
Debt Recovery Agent / Contact Centre Telephone Collections Agent who has some previous experience in the collections / financial services industry within a call centre environment is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.
ALL LEVELS OF EXPERIENCE CONSIDERED – FULL TRAINING PROVIDED
If you have previous experience working in a call centre, then great. If not, the company will provide full training and support to ensure you start off on the right foot.
SALARY: £26,250 - £30,385 per annum (depending on experience) + Bonus + Generous Benefits (see below)
LOCATION: Hybrid / Kirkby, Liverpool Merseyside, North West England (L33)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday-Friday 9am-5:30pm
Although the company has no immediate plans to change their working hours, they may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm
Due to continued growth the company is looking to hire 12 new team members.
HYBRID WORKING OPPORTUNITIES
The company operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies. Reviews take place after 3 months of employment, further information will be discussed at interview.
ABOUT YOU
As a successful candidate you will have the following attributes:
* Previous collections / financial services industry experience within a call centre environment an advantage
* Excellent written and verbal communication skills
* Understanding of vulnerable customers and how to identify them
* Good telephone manner, building rapport with customers
* Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot
* Good negotiation skills
* Good IT skills, with knowledge of Microsoft Excel
BENEFITS
The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:
* Cycle to Work and Electric Car Salary Sacrifice schemes
* Free on-site parking, bike storage and shower facilities
* Childcare Vouchers
* Dental and Health Cash Plan
* Company Pension Plan
* Life Assurance and Colleague Assistance Program
* Non-contractual bonus scheme
RETAIL DISCOUNTS
They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including:
* Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…
HOLIDAYS
Holidays start at 21 days (rising to 25), plus 8 bank holidays
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13844
awd online specialises in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
#J-18808-Ljbffr