We have an exciting opportunity for a 1st Line IT Support Technician to work for our reputable client based in Windermere, The Lake District.MFK Recruitment has successfully recruited 33 candidates for this client within the past 5 years, 25 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.As the 1st Line IT Support Technician, you will be working closely with the IT Team Lead ensuring the day-to-day IT operations run smoothly and effectively, managing incidents and customer requests from receipt to resolution and closure.If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This Onsite IT Support Technician role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress.1st Line IT Support Technician - primary responsibilities therefore include:To manage incidents and customer requests from receipt to resolution and closureTo ensure service level agreement standards are metTo maintain high levels of customer satisfactionTo promptly complete any admin paperwork and documentationKeep accurate records of all site information using IT Service Management toolsPromote best practices and adhere to change control processAccurately plan and organise the working weekTechnical experience required: (not all essential)Windows ServerOffice 365Basic NetworkingCloud and Virtualization (if you do not have these experiences, then as long as you’re keen to learn!)Some highlights of working with my client:Personalised training platformSkills assessment and personalised progression plansMicrosoft Gold Partner and Google PartnerMicrosoft and Google training courses, accreditations, and examsOne-to-One trainingCompany healthcare availableMonthly performance-related incentives – including additional holiday days and vouchersSocial & team building activities