We are currently looking for a Customer Service Representative to work as part of a team to ensure the timely and accurate administration of the Bank’s savings products. The role involves direct liaison with customers via telephone and written correspondence, ensuring accuracy and adherence to processes and procedures.
* Dealing with account enquiries via telephone and providing information to customers
* Administering customer accounts throughout their lifecycle
* Handling customer queries via email, secure message, text, and chat
* Processing changes to customer static data
* Communicating and escalating potential issues/risks promptly
* Meeting internal targets for efficient, error-free service
* Identifying areas for improvement in the customer journey
* Staying updated on Shawbrook products, rates, and T&Cs
* Representing the Shawbrook brand professionally and confidentially
* Building strong relationships with customers and colleagues
The Person
* Excellent written communication skills
* Experience in Customer Service
* Strong banking or financial services background
* Analytical and problem-solving skills
* Ability to learn new skills as the business grows
* Proficient in MS Office (Excel, Word)
* Team player
* Excellent planning and organizational skills
* Effective at establishing relationships at all levels
* Customer-focused approach
The Opportunity
Shawbrook offers finance to diverse customer segments, emphasizing a premium experience, flexibility, and value. We are purpose-led, focused on delivering long-term sustainable value, and operate with an innovative approach combining expertise with digital capabilities. We foster an agile culture that promotes high employee engagement and attracts top talent.
If you’re eager to contribute ideas, grow professionally, and thrive in a dynamic environment, Shawbrook is the place for you.
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