The Care Co-ordinator is responsible for the effective management and supervision of Care workers, supporting the Branch Manager to ensure the branch provides excellent service to customers, clients, and colleagues daily. This includes ensuring compliance with national minimum standards of care and using effective rostering to fully utilize staff hours and drive employee engagement.
The role requires candidates who can multi-task, possess excellent communication skills, and work well under pressure. Candidates should be professional, polite, attentive, accurate, and able to represent the business at a senior level both internally and externally. The position is diverse, fast-paced, and demanding, with responsibility for care delivery and continuity of care for Potters Health Care clients.
The candidate must act in a manner that justifies public trust and confidence, upholds the profession's good standing, and serves the best interests of individual clients. They should be prepared, responsive, and willing to meet challenges directly.
Qualifications
Candidates should have a background in health and social care at a senior level, holding an SVQ3, HNC in Health and Social Care, or working towards the relevant qualification.
Other requirements
* Good verbal and written communication in English
* A driving licence and own car are essential
* Proof of right to work in the UK
Successful applicants will be required to complete a PVG application and register with the SSSC within 6 months of starting.
Tasks
* Ensure the effective day-to-day running of homecare services, covering all shifts
* Establish close contact with staff and conduct regular on-site reviews of health and social care standards
* Support senior care workers in fulfilling their roles
* Cover care calls as required
* Participate in on-call duties during the week and weekends on a rota basis
* Match care workers to clients, ensuring they are informed of all relevant conditions and pay rates
* Work closely with the Care Manager to ensure effective business operations
* Develop and maintain good communication records for clients, service users, staff, and colleagues
* Hold regular staff/team meetings and record minutes
* Attend external engagement sessions, reviews, and meetings
* Maintain knowledge of the homecare sector through relevant meetings and workshops
* Ensure compliance with recruitment procedures, confidentiality, and data protection laws
* Work towards targets and support business growth
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