Store Manager – Glasgow
Location: Glasgow Buchanan St
We are looking for an engaging, inspirational Store Manager to lead our diverse team at our Glasgow Buchanan St store.
Our Store Managers provide leadership and direction, guiding their team to provide an outstanding service that supports the delivery and growth of Dr. Martens.
Responsibilities
* Day‑to‑day retail operations (including staffing, training, sales, visual merchandise, key-holding, administration, banking and floor planners) to meet company expectations
* Overall responsibility for Health & Safety and security issues within the store, including implementing search procedures, achieving set KPI’s in line with the store’s budgets
* Monitoring P&L and managing all controllable costs for the store (including payroll)
* Driving sales performance targets (e.g. Conversion, ATV & UPT)
* Implementing and driving high standards of customer services within the store
* Ensuring appropriate stock management procedures are followed including stock take, deliveries, loss prevention etc.
* Managing and developing the store team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop etc.), efficient operations and enhancing customer experience
Key Skills & Technical Capability
* Great relationship management that delivers results through effective teamwork
* Custodian of Dr. Martens culture, embodying what we stand for and encouraging others to do the same
* Ability to build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
* Ownership for own development, proactively seeking feedback to build self‑awareness
* Outside‑in approach; sharing best practice across the team/business and encouraging idea sharing as well as collaborative problem‑solving
* Leadership and role‑modeling on DE&I & wellbeing
Qualifications
* Passion for our product
* Similar experience in a Store Manager or Assistant Store Manager role, (within a fashion/lifestyle brand would be preferable)
* Experience of coaching, developing and mentoring a retail team (including dealing with performance issues)
* Sales oriented and able to drive others to achieve store goals and objectives
* Excellent communication, numeracy & literacy skills
* Good IT literacy – experience of Microsoft Office applications, scheduling tools, cash management & EPOS systems
* Demonstrated resilience and quick thinking to resolve emergent issues
Benefits
* Bonus incentives
* Welcome pair of Docs
* 65% off all footwear
* 50% off all accessories
* 2 paid volunteer days per year
* Generous holiday allowance
* Matched pension contributions
* Private Healthcare
* Complimentary access to virtual GP via the RetailTrust
* Opportunities for growth
* Access to our Employee Assistance Programme & Mental Health First Aiders
Equal Opportunity Statement
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.
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