Contract Manager – Facilities Management
📍 London (Site-Based)
🏢 Pareto FM
💰 Competitive Salary + Benefits
Pareto FM is seeking an experienced and driven Contract Manager or Facility Manager to lead the delivery of integrated facilities management services at a high-profile, complex client site in London.
This is a fully site-based leadership role, responsible for a large, multi-service operation spanning two buildings across six floors. You will take full ownership of operational delivery, team performance, client relationships, and commercial outcomes.
This role is ideal for a hands-on FM leader who thrives in a fast-paced, client-facing environment and enjoys building high-performing teams while driving service excellence.
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The Role
As Contract Manager, you will act as the senior onsite representative for Pareto FM, accountable for the end-to-end delivery of both hard and soft FM services.
You’ll lead from the front — setting standards, managing performance, and ensuring the site operates safely, efficiently, and in line with contractual expectations.
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Key Responsibilities
Operational Leadership
* Full ownership of day-to-day FM operations across engineering, cleaning, and support services
* Lead, manage and develop onsite teams, including Engineering and Housekeeping
* Ensure consistent service delivery, quality standards, and service continuity
* Act as the main escalation point for operational issues and incidents
* Lead regular team meetings, setting clear priorities and driving accountability
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Client & Stakeholder Management
* Build strong, trusted relationships with client stakeholders and building management teams
* Lead weekly client meetings, providing clear updates on performance, risks and improvements
* Manage client feedback, issues and escalations through to resolution
* Support wider account strategy through participation in governance meetings
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Commercial & Financial Performance
* Support the financial performance of the contract, including cost control and resource planning
* Manage and track extra works, ensuring accurate capture and billing
* Support budgeting, forecasting and variance reporting
* Identify opportunities for efficiencies, cost savings and service improvements
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Performance, Compliance & Risk
* Ensure full compliance with statutory, regulatory and contractual requirements
* Own site compliance, including PPMs, reactive works and audit readiness
* Monitor and drive performance against KPIs and SLAs
* Oversee subcontractor performance and ensure value for money
* Support business continuity planning and incident management
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Health & Safety
* Promote and maintain a strong health & safety culture across the site
* Ensure safe systems of work are in place and consistently followed
* Work closely with the H&S team to maintain compliance and best practice
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Projects
* Lead delivery of small to medium-sized projects from scope through to completion
* Manage stakeholders, timelines and budgets
* Ensure projects are delivered safely, on time and to a high standard
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What We’re Looking For
We’re looking for a confident and capable FM leader who can take ownership of a complex site and deliver consistently high standards.
You will have:
* Proven experience as a Contract Manager, Facilities Manager or similar senior FM role
* Strong knowledge of soft services, with a solid understanding of hard services
* Experience managing integrated FM services in a client-facing environment
* Strong leadership skills with the ability to motivate, develop and challenge teams
* Excellent communication and stakeholder management abilities
* Strong organisational and problem-solving skills
* Experience using CAFM systems and BMS platforms
* High level of IT literacy, including Google Workspace / Microsoft tools
* A resilient, adaptable approach in a fast-paced operational environment
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Why Join Pareto FM?
* Lead a high-profile, complex site with real ownership
* Be part of a growing, forward-thinking FM business
* Work within a supportive account structure with clear leadership backing
* Opportunity to drive continuous improvement and innovation
* A role where your impact is visible and valued
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If you’re an experienced FM leader who enjoys taking ownership, building strong client relationships, and delivering operational excellence — we’d love to hear from you.