18 hour contract
Retail Deputy Manager – Overview
The role supports the Store Manager in leading the team to deliver exceptional customer service, drive commercial performance, and maintain high operational standards. You will play a role model, coaching the team and stepping in as acting manager during absence of the Store Manager.
Key Responsibilities
* Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
* Take ownership of key operational areas such as stock management, merchandising, and compliance.
* Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
* Coach and develop team members, providing feedback and support to help them grow.
* Step up to manage the store in the absence of the Store Manager, ensuring smooth day‑to‑day operations.
* Support recruitment, onboarding, and training of new team members.
* Monitor store performance and contribute ideas to improve sales and efficiency.
* Ensure health & safety, cash handling, and loss prevention procedures are followed.
* Foster a positive, inclusive, and high‑performing team culture.
Qualifications & Skills
* Experience in a supervisory or team leadership role within retail or customer service.
* Strong communication and interpersonal skills.
* Confidence in leading a team and making decisions.
* Organised and able to manage multiple priorities.
* Customer‑focused with a passion for delivering great service.
* Flexible and reliable, with a hands‑on approach.
* Experience in a high‑volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience supporting recruitment, training, or performance management.
Leadership Expectations
* Inspire and motivate your team in line with employer brand, values, behaviours and purpose.
* Lead your team to reach their potential and steer your store to break records.
* Collaborate with support departments and peers, providing constructive feedback to improve performance.
* Support your team’s well‑being and career aspirations, having regular conversations about performance and growth.
Benefits & Perks
* 25% colleague discount with exclusive double discount days.
* MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities, tech and more.
* Family friendly leave with enhanced maternity, paternity and adoption pay.
* Holiday entitlement of 33 days including bank holidays, increases with long service.
* Can‑Do Academy – grow your skills and career with access to further training and development.
* Stream – claim early access to 50% of your wages as you earn them.
* Share Scheme – own a piece of The Works.
* 24/7 support through Retail Trust Charity with an Employee Assistance Programme and additional benefits.
* Healthcare cash plan to support everyday healthcare costs.
* Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
We are Crafty, Smart, Caring and Can‑do. We listen. We care.
Diversity & Inclusion
Our roles are open to all, including ethnic minorities, people with disabilities, carers, and members of the LGBTQ+ community. We support reasonable adjustments for interviews and flexible working where possible.
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