Overview
You will ensure the effective maintenance and development of Salesforce to support The Access Project's programme delivery, volunteer recruitment, and partnerships management. You will have full oversight of the system, independently making updates (e.g. reports, fields, custom objects, flows, and user management) and escalating complex needs to Impact Box or the line manager. As the first point of contact for user requests, you will assign and manage queries to ensure timely resolution. The platform integrates with Moodle, requiring collaboration across teams to support online learning and ongoing functionality improvements aligned with organisational goals.
Responsibilities
* Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows.
* Troubleshooting issues, data cleansing and implementing secure system changes.
* Evaluating and deploying Salesforce updates, manage Mass Action Schedulers and document workflows. Advising on system development viability and working in sandbox environments to test and deploy changes effectively.
* Someone with previous experience implementing, configuring, or administering Salesforce (1-2 years) would be ideal, as would having experience in an educational or non-profit organisation, but this isn\'t essential.
Skills and Competencies
* Salesforce administration: Ability to manage and maintain user accounts, profiles, roles, and permissions.
* Reporting and dashboards: Knowledge of how to configure and maintain custom report types, reports, and dashboards
* Customisation and configuration: Ability to configure, build, and maintain custom Salesforce functionality including custom objects, fields, page layouts, process builders, flows, and workflows
* Data cleaning: Good knowledge of Excel to cleanse and analyse data (knowledge of Power Query desirable)
* Integration: Knowledge of Salesforce integrations such as Form Assembly or Zapier (desirable), and how to import and export data into Salesforce using Dataloader, XL Connector, or equivalent, You also have experience in roles such as Salesforce Administrator, Salesforce Coordinator, Salesforce Support Coordinator, Salesforce Trainer, CRM Administrator, CRM Coordinator, CRM Support Coordinator, CRM Trainer.
Benefits
* 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.
* PerkBox
* Employee Assistance Programme
* Online Medical assistance
* Interest-free travelcard loans
* Cyclescheme loans
* Paid wellbeing day
* 2 paid Volunteering Days
* Employer's pensions contributions (3%)
* CPD options in line with L&D programme
* Staff Mentoring scheme
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