Sr. Specialist Solutions Architect, Amazon Connect, EMEA Specialist Solutions Architect Team, Amazon Connect
Job ID: 3163500 | AWS EMEA SARL (UK Branch)
AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert‑level knowledge to solve. SSAs craft scalable, flexible and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud‑based systems. Do you enjoy solving novel and unique technical challenges for customers? Become an AWS Specialist SA!
The Worldwide Specialist Organization (WWSO) works backwards from our customer’s most complex and business‑critical problems to build and execute go‑to‑market plans that turn AWS ideas into multi‑billion‑dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you’ll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers and working across AWS as #OneTeam.
Key job responsibilities
* Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
* Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges.
* Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc.
* Partner with Business Development teams to define the technical components of best‑in‑class GTM concepts, solutions, and initiatives.
* Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population to help them understand how to integrate Amazon Web Services solutions into customer architectures.
About the team
The Amazon Connect Specialists Solutions Architects Team is made up of deep Customer Experience and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Basic Qualifications
* Experience in the customer service/contact center industry
* 5+ years of Solution Architecture/Design experience in Customer Experience/CRM/AI Solutions
Preferred Qualifications
* Experience in infrastructure architecture, database architecture and networking
* Experience working with end user or developer communities
* Amazon Connect Experience, Amazon Connect Certification/Badges
* Additional European language skills are desirable
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Posted: February 18, 2026 (Updated about 7 hours ago)
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