About Us TentBox was established in 2015, and is the UK’s leading roof tent brand and the facilitator of unforgettable outdoor experiences. We’re revolutionising adventure and making outdoor exploration simpler and more convenient with a range of high-performance roof tents. So whether you’re a novice camping family, an experienced solo-explorer – or anything in between – you can embrace the freedom to get out and see the world. Our Values Exceptional Products Product quality is at the core of everything we do. All our products are designed by our world-class product team in the UK. Unrivalled Customer Service We care deeply about our customer service, and work tirelessly to ensure everyone has a positive experience with TentBox. Inclusive Community The TentBox Community is everything to us. We understand that a TentBox is so much more than a product – it's a lifestyle. The Role We are seeking a proactive and personable Community Engagement Executive to lead day-to-day engagement across TentBox’s social channels. Working closely with the Social Media team, you’ll be responsible for building strong relationships with our audience by delivering timely, high-quality interactions and ensuring our community feels heard, valued, and inspired. This role is ideal for someone with 12–24 months’ experience in a social media, community, or customer-facing role, who is passionate about online communities, communication, and the outdoors. What you’ll do Lead community engagement across all social platforms, ensuring consistent, on-brand communication Respond to comments, messages, and mentions in a timely and thoughtful manner Maintain a high standard of response quality, tone of voice, and customer care Gather, organise, and upload user-generated content (UGC) from the community Monitor conversations and feedback, identifying key themes and sharing insights with the wider team What success looks like Fast, consistent response times across all platforms High-quality, on-brand interactions that reflect TentBox’s tone and values A positive, engaged, and growing community Valuable insights from the community regularly fed back into content, product, and campaigns Strong pipeline of relevant and usable UGC What we’re looking for Excellent written communication skills with strong attention to tone and detail Friendly, empathetic, and confident engaging with customers online Highly organised with the ability to manage multiple conversations and platforms Proactive and responsive, with a strong sense of ownership Passion for social media, online communities, and the outdoors 12 - 24 months experience in a social media, community, or customer-facing role Tools & skills Meta (Instagram, Facebook) TikTok Community management / social tools (e.g. Sprout Social or similar) What we offer Hybrid working options 25 days annual leave bank holidays / pro-rata Private Health Care