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Location: Bupa Place, Kirkstall Forge, Willow House or Angel Court
Full time, 37.5 hours per week
Permanent Contract
Salary: up to £50,000 dependant on experience
Hybrid working options available
We consider all types of flexibility, including locations, hours and working patterns.
We make health happen
A rare opportunity has arisen to join the exciting Bupa Health Clinics Tech Support Team as an IT Service Owner. This role involves working in a predominantly SaaS environment, contributing to our plans for change and growth, and collaborating closely with Clinics colleagues to help us become the world’s most customer-centric healthcare company.
We are seeking an experienced IT professional with a strong background in Application Service Management, Service Optimization, Resilience, and Continuous Improvement.
How you’ll help us make health happen:
* Lead incident response, working with suppliers and communicating with end users for swift resolution and root cause analysis.
* Conduct regular service reviews with suppliers to ensure effective teamwork and reliable service delivery.
* Serve as an escalation point and key contact for all services in your portfolio.
* Support colleagues within a small team to maintain service coverage across the clinics portfolio.
* Ensure security and compliance of all products and services by collaborating with specialists.
* Collect feedback from the business on service performance and develop improvement plans.
* Support onboarding of new products and lead the introduction of new services.
* Identify and implement automation opportunities.
* Work closely with the Clinics Systems Support team and Service Desk to ensure seamless service delivery and collaborate on improvements.
* Act as a conduit and escalation point for incident and security management, including compliance activities for regulators like CQC.
* Manage the Configuration Management Database (CMDB), including population, service mapping, and understanding interdependencies.
* Drive a culture of continuous improvement by analyzing incident trends and opportunities.
* Execute daily operational routines to keep applications running effectively.
* Manage obsolescence by maintaining relevant registers and coordinating with relevant parties.
Key Skills / Qualifications needed for this role:
* ITIL Practitioner certification or equivalent.
* Excellent problem-solving, judgment, emotional intelligence, and interpersonal skills.
* Cross-functional technical and business experience in dynamic environments.
* Ability to hold senior leaders accountable for decisions and initiatives.
* Strong collaboration and influencing skills.
* Adaptability and awareness of current technology trends.
* Systems administration and troubleshooting expertise.
* IT infrastructure support experience.
* Change management skills and experience managing change logs.
Benefits
Our benefits are designed to support our people’s health and wellbeing. They include:
* 25 days holiday, increasing with service, with buy/sell options.
* Bupa health insurance.
* Enhanced pension and life insurance.
* Onsite gyms or local discounts.
* Various online discounts and benefits.
We adhere to a structured salary framework to ensure fairness and transparency. Please ensure your Workday profile is up-to-date before applying. Successful applicants may experience changes to notice periods and terms, which your recruiter will clarify.
Why Bupa?
We’re a health insurer and provider focused on helping people live longer, healthier, and happier lives. We operate without shareholders, prioritizing customer needs. We foster a diverse and inclusive environment, encouraging applications from all backgrounds.
Time Type: Full time
Job Area: IT
Locations: Angel Court, London; Bupa Place, Kirkstall Forge; Staines - Willow House; Various Locations
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