Customer Service Coordinator – Key Accounts BCO
Full time, permanent
We are looking for a Customer Service Coordinator to work within our Import Customer Service department. Excellent communication skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the Key Accounts team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s.
At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.
How you will help us and what you can expect
* Booking line deliveries and releasing merchant containers in line with customer instructions.
* Ensure all documentation and funds (where appropriate) are received.
* Manage containers off quay in accordance with commercial agreements.
* Provide customer reports within agreed deadlines.
* Invoice query resolution.
* Contribute towards ideas & discussions for department evolution.
* Utilise training plans to increase knowledge & experience.
Skills and experience you’ll bring to us
* Ability to maintain high-level of customer service under pressure.
* High Attention to detail.
* Excellent telephone skills.
* Ability to prioritise.
* Exceptional time management.
* Team player.
* A flexible approach to task and workload.
What we offer
* Competitive salary
* Private Health Care for everyone from day 1 (non contractual)
* Generous pension scheme
* Life Assurance – 4x salary
* 22 days + a day to take on Christmas Eve or New Year’s Eve
* Free parking
* On-site artisan restaurant
* Discounted gym membership
* Cycle to work scheme
* Flu vaccines and eye care vouchers
* Buy or sell holiday scheme
* Christmas club saving
* MSC Cruises friends and family discount
* Full induction day and training provided
* Learning and development opportunities
* Dress for the day policy/modern office environment