About the role
We have an exciting opportunity for an Insight Manager - Customer Communications Delivery to join our Research and Insight team. The team helps the Society send the right messages to customers and partners through different channels like email, text, and mail. We make sure the data behind these messages is accurate, timely, and supports our goals.
The number and complexity of messages we send is growing every year, so it’s important our team has enough people and support to handle the workload.
Working with Stakeholders and Managing Data
You’ll work closely with teams, mainly in Marketing, Product and Digital to identify what data is needed and how to source it, prior to delivery for customer and broker communications.
Key Responsibilities:
1. Source and deliver the right data to help target the appropriate audience.
2. Build and maintain clear processes for handling data safely and correctly.
3. Follow rules and policies to keep sensitive data secure and manage risks.
4. Build stakeholder relationships, working confidently with senior colleagues
5. Continuing to identify and drive process improvements, both within and outside of the team
6. Shaping the future strategic solution for communications delivery
7. Support post-delivery reviews by measuring the impact of communications and evaluating effectiveness.
Role Location: Coventry, Manchester – Hybrid Working. 1 day a week in the Coventry office
About you
To be successful in this role you’ll have the ability to challenge existing ways of working and push communication delivery forward to ensure continuous improvement.
Essential experience will be:
8. Confidence to challenge and move forward the communications delivery agenda
9. Experience of working on a project and drive it forward by engaging with the right people
10. A high level of proficiency with Microsoft Excel
11. Experience of analysing and interpreting data, with high attention to detail and accuracy
12. Hands on experience of large datasets and management best practice
13. A versatile and highly organised individual, able to perform under pressure in a fast-paced working environment.
14. A team player who works collaboratively, possessing excellent communication and interpersonal skills
Desirable experience will be:
15. SQL, Cognos and PowerPoint.
16. Knowledge and awareness of the financial services industry, customers & regulation
17. Knowledge of CBS customer data
About us
We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.
We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Location
Coventry