Job Title: Operations Manager Location: Castleford Salary: £37,477 per Annum Our client is currently looking to add an experienced Operations Manager to the team due to continued growth. An excellent opportunity which will provide career progression and also working for a company that values its employees. Purpose of the role The purpose of this role is to manage customer contracts from point of stock receipt through to dispatch to retail, wholesale and web orders. Main duties and responsibilities Communicating directly with the customers on all points relating to the processes and costs of operating their contracts. Management of the direct staff resources working on the contract(s) to ensure labour costs are within budgeted targets. Ensuring that the agreed customer KPIs (key performance indicators) and SLA (service level agreements) are within the budgeted targets across all activities. Ensuring all customer service reports are issued on time and be able to introduce and implement any new customer initiatives. Maintaining appropriate customer contact with senior customer representatives. Training of staff and managers to ensure that everyone is performing adequately in their role. Implementation of any new policies and procedures. Playing an active part in the site management team including assisting other contracts when required. Person specification Excellent communication skills (both verbal and in writing) A good level of numeracy An understanding of current health and safety regulations Understanding of basic employment law Good IT skills (Microsoft Office and warehousing systems) An innovative, positive and pro-active approach to change Ability to perform under pressure Able to use initiative and organise own workload Able to motivate a team Creative approach to problem solving and the ability to think ’outside the box’ Proven record of recent experience working in a multi customer operation A flexible approach to work and the ability to work with changing demands (including shift patterns). INBAD