We are looking for a self-motivated Customer Service Advisor with a minimum of 1 years experience for an existing client based in Swindon to start immediately.
Our clients provides technical services to end users and schools across the UK and are looking for an enthusiastic self-driven confident customer service advisor to work alongside a busy team helping to provide exceptional service to clients via email and phone with enquiries and updates.
Details:
* Role: Customer Service Advisor
* Pay Rate: £12.21 ph
* Location: Swindon (on bus route)
* Hours: 9am - 5pm. Monday - Friday
Responsibilities:
· Booking/updating service requests onto our call management system.
· Contacting customers i.e. end users, Schools, Universities and couriers.
· Arrange the collection and returns of equipment/devices.
· Managing customer enquiries and expectations.
· Liaising with couriers & other 3rd parties.
· Communicating statuses back and forth with internal service support team who manage the customer accounts.
Requirements:
· Previous experience in customer service facing role (1 year)
· Strong communication skills, both verbal and written.
· Ability to analyze customer needs and provide appropriate solutions.
· Proficiency in using CRM systems.
· Excellent problem-solving skills
· Attention to detail.
· Ability to work at pace under pressure in a busy team environment