A market leader in their industry is seeking a Customer & Sales Support Executive with German language skills to join their team on a full-time, permanent basis. Using your fluent English and German, you will deliver a consistently high level of customer service while supporting sales growth through a mix of inbound and outbound calls and email communication (no cold calling). This is a varied and customer-focused role where you will play a key part in maximising sales opportunities and ensuring an excellent customer experience. Key responsibilities will include: Handling a wide range of customer interactions, including order processing, identifying service issues, and initiating appropriate actions to resolve them Recording, tracking, and managing all customer communications accurately within the CRM system Supporting Key Account Managers to help achieve annual sales targets Identifying and maximising up-sell opportunities during inbound customer service calls, as well as making proactive outbound calls Working closely with internal departments to ensure the best possible outcomes for customer orders and requests About you: You will have a proven track record in a customer service or sales support role, with excellent communication skills in both English and German. You'll be a confident team player with a proactive approach, strong attention to detail, and a genuine commitment to delivering outstanding customer service...