Job Description
Join KLEEMANN UK GROUP, a global leader in the lift and elevator industry, as we continue to strengthen our service operations across the UK. We are looking for an experienced Helpdesk Manager to lead our helpdesk function and ensure exceptional service delivery, rapid response, and operational excellence.
Scope of the Role
As Helpdesk Manager, you will be responsible for the day-to-day management of the lift service helpdesk and call-handling function. You will play a critical role in coordinating engineer attendance, managing emergency responses, monitoring service performance, and leading a customer-focused helpdesk team.
This role is central to ensuring service levels, KPIs, and customer expectations are consistently met while supporting and developing the helpdesk team.
Key Responsibilities:
* Managing the lift service helpdesk and call-handling function
* Coordinating engineer attendance and emergency response
* Monitoring response times and service KPIs
* Leading, supporting, and developing helpdesk staff
Essential Skills/Experience:
* Experience managing a service or lift helpdesk environment
* Strong people management and organisational skills
* Customer-focused with operational awareness
What We Offer
* Competitive salary
* Full-time, permanent position (40 hours per week)
* Opportunities for professional development and career progression
* Key leadership role within service operations
* Supportive team environment within a global engineering organisation
Equal Opportunities & Accessibility
KLEEMANN UK GROUP is proud to be an Equal Opportunities Employer. We value diversity and inclusion and are committed to creating a workplace where everyone can thrive. If you require any reasonable adjustments during the recruitment process, please let us know.
If you’re an experienced Helpdesk Manager with a passion for operational excellence and customer service, we’d love to hear from you.
Apply today and be part of KLEEMANN UK GROUP.
#JobOpportunity #HelpdeskManager #ServiceOperations #LiftIndustry #CustomerService #Engineering #KLEEMANN #Careers