Location: SL3 0DQ, Slough, Berkshire, Berkshire, South East, UKAnexcitingnewpositionisavailableatHeathrowforthisdynamic,rapidlyexpandingForwarderforanImportFreightAccountManager(freightforwarding),thesuccessfulcandidatewillhaveafreightforwardingimport&Customsbackground,crosstrainingwillbeprovidedintheareas/modesneeded,itisalsoessentialtheyhaveexcellentclientinteractionskills/commercialawareness.EmploymentTermsforthe FreightAccountManagerThecompanyisofferingabasesalarybetween£35-40kNEGdependingonlevelofexperience.GeneralhoursareMondaytoFriday09:00-17:30hrs(Someflexibilitywhenrequired).Hybridopportunitypostprobation25daysholiday(Risesquicklywithservice)/Pension/Healthcare&aYearlyDiscretionaryBonuswhichissubjecttoprofitandperformanceFulltimepermanentjobofferingopportunitiesforprogressionwhereindividualperformanceisrecognisedandrewarded.Genuinesupportfromateamofhardworking,dedicatedindividualsFriendlyworkingenvironmentwhereopinionsandfreshideasareactivelyencouraged.JobOverviewTherolefora FreightAccountManagerisextremelyvariedwhereyouwillbecomeakeymemberofanoperationsteam,activelyinvolvedinmanagingimportsshipmentsfromstarttofinish.Youwillberesponsibleforarrangingshipmentsbytheappropriatemethodtosuittheclientsrequirementi.e.airfreight,roadfreight,courier,seafreight&crosstrademovements.Youwillbehandsonwitheveryaspectoftheforwardingprocess,ensuringthecustomerreceivesthehighestlevelofservice,andthattheyreceivetheirgoodssafelyandon-time.TasksandresponsibilitiesfortheImportFreightAccountManager:Workingtostrictdeadlinestoco-ordinateWorldwidemultimodalimportswithendtoendresponsibility(liaisingwithoverseasagents/airlines/transportprovidersandcustomersuntilpointofdelivery).Strongcustomerrelationshipstounderstandrequirementsandalwaysdeliverexcellentcustomerservice.Processingrelevantimport or export documentationincluding CustomsentriesusingASMSequoia.Liaisingeffectivelyandbuildingcloserelationshipswithoursupplychainincludingshippers,importers,agentsandclients.Quotations,pricingandinvoicingclients.Requirements,Skills&Experienceforthe FreightAccountManager:Minimum3+yearsexperienceininastarttofinishrolein either AirFreightImports and/or exports.CustomsentryexperienceCustomerservice-excellenttelephonemannerandEnglishcommunicationskills(verbal&written)Computerliterate-goodlevelonMicrosoftWord/Excel.Inhousesystems-useofCargowiseOneisconsideredanadvantage.Desiredcharacteristicsforthe FreightAccountManager:Hardworking&enthusiasticwithahighlevelofattentiontodetail.Apositivecan-doattitude,withawillingnesstolearn/takeresponsibilityanddevelopnewskills.Quickproblem-solvingability,particularlywhenworkingunderpressure.Excellentcommunicationandcustomerserviceskills,withabilitytobuildrelationshipwithclientsanddeliverahighlevelofcustomercare.Theabilitytoadapttochangingcircumstances.TPBN1_UKTJ