Sales Associate - Westfield White City
Join to apply for the Sales Associate - Westfield White City role at KARL LAGERFELD.
About The Brand At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.” We are always contemporary and forward‑looking, sharing the creative vision of our founder. We carry Karl’s name on our door and strive to live up to this responsibility every day with joy and passion. Our headquarters in Paris and Amsterdam host a diverse team from over 50 countries, creating stories and product concepts that connect to Karl’s world. Women’s & Men's ready‑to‑wear, bags, small leather goods, swimwear and underwear are managed from Amsterdam, while footwear, fragrances, eyewear and more are developed with licensing partners. We engage consumers online and offline, maximizing engagement across 200+ stores, wholesale partners, and a strong digital footprint via KARL.COM. Our digital channels represent more than 30% of full‑price business. We are dynamic, fast‑growing, and inclusive, committed to sustainability and integrity. In 2019, we joined the Fashion Pact, a global sustainability initiative for climate, biodiversity, and ocean protection.
POSITION We are recruiting for a full‑time Sales Associate for our store in Westfield. This fantastic opportunity joins a strong business with ambitious yet realistic growth plans. The position is responsible for achieving sales and profit targets and reporting results to the Store Manager. You will continuously improve service quality and ensure store ambiance aligns with corporate identity.
Key Accountabilities
* Customer satisfaction – Providing an outstanding service that creates a positive experience for the customer and generates loyalty in a happy working environment.
* Consistently show a genuine desire to help customers.
* Establish and promote customer loyalty using company tools such as mailing list cards and customer books.
* Provide extra information and go the extra mile to satisfy the customer.
* When a product is not available, always offer alternatives.
* Deal with complaints in a professional manner by passing them to the manager.
* Product knowledge – Outstanding knowledge of the product, reflecting on the quality of the service provided.
* Excellent knowledge of trends and fabrics (composition, terminology, garment care, styles, etc.).
* Maximize the potential of the product to create sales.
* Drive sales – Good knowledge of the business that provides growth in sales.
* Give feedback to the Store Manager about what is selling.
* Build a regular client base.
* Aware of best and slow sellers to improve general sales.
* Maintain safety, security, and integrity – Follow all procedures, keep aisles and stockroom safe, and act against unsafe behaviours.
* Follow all procedures for loss prevention and take action to reduce shrink.
* Treat all associates and customers with respect.
PROFILE
* Minimum of 2 years of progressively retail experience in a luxury/contemporary brand.
* Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
* Communicate honestly, openly, and constructively.
* Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose.
* Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment.
* Love working with international clients.
* Proficient level in English.
JOIN #TEAMKARL The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today. At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas, and experiences to work with us.
IMPORTANT NOTICE REGARDING JOB POSTINGS
Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site. We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers. KARL LAGERFELD will never request any form of payment during the recruitment process. If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at legal@karl.com.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industry Retail Apparel and Fashion
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